1. Requesting a Return or Exchange
If your order arrives damaged, defective, incorrect, or incomplete, contact our support team as soon as reasonably possible after delivery. Include your order number, a clear description of the issue, and photographs or video where useful.
2. Eligibility
Return or exchange requests are reviewed based on the product condition, order details, and the reason for the request. Items should generally be unused, with original packaging, labels, accessories, and proof of purchase, unless the item arrived damaged or defective.
Products that are used, physically damaged after delivery, missing essential accessories, or returned without prior approval may not be eligible. Any product-specific exclusions will be communicated where applicable.
3. Damaged, Defective, or Incorrect Items
Please keep the product and packaging until the request has been reviewed. We may ask for photos, a short video, or additional information to verify the issue and determine the appropriate resolution.
4. Refunds
Where a refund is approved, the amount and method of refund will be confirmed with you. Processing time may depend on the payment provider or bank. Shipping charges, if any, will be handled according to the circumstances of the order and applicable law.
5. Exchanges
Exchanges are subject to product availability. If an identical replacement is unavailable, we will discuss the available options with you.
6. How to Contact Us
To start a request, contact Bansal Gadget Store through the contact details or customer support options published on bansalgadgetstore.com. Please include your order number.