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Frequently asked questions
Quick answers to some common questions.
01How can I check my order status?
Sign in to your account and open the Orders section in your profile to view available order updates.
02Do Cash on Delivery orders require an advance?
As currently configured on this website, COD orders with a total above ₹1,000 require a 10% advance payment online. The remaining balance is payable on delivery.
03Where can I read the shipping policy?
Read the Shipping Policy for information about order processing, delivery estimates, and shipping-related questions.
04How do I ask about a return or exchange?
Please review our Return & Exchange Policy, then use the contact form above and include your order details and a description of the issue.
05What if my payment did not go through?
Check your order status before trying again. If money was debited or the payment status is unclear, contact us through the form above with your order reference and payment details. Do not share your password, PIN, or OTP.
06How can I contact customer support?
Complete the contact form on this page with a valid email address, choose a topic if applicable, and explain your question. Please provide accurate contact details so we can respond.
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